User experience in mobile networks

Telecommunications Sector

Customer

A fast-growing telecommunications company in Spain.

Description

Development of a user experience analysis (CEM) system for the mobile network.

Results

• Massive data ingestion from 3G/4G antennas.

• Calculation of network quality KPIs and creation of dashboards.

• Development of predictive models for customer complaints and leakage.

• Creation of a surveillance system to detect problematic antennas.

Technology

• Intake carried out with Python and Impala.

• Big Data cluster with Cloudera distribution.

• Models made with scikit-learn, visualisations with Matplotlib and seaborn.

• Dashboards in PowerBI.